Frequently Asked Questions
Everything you need to know about your Flabelus experience
What materials are used in Flabelus shoes?
Our shoes are handcrafted in Spain using high-quality Italian velvet and recycled bicycle tires for the outsoles, combining traditional craftsmanship with sustainable innovation.
How do I find my correct size?
Flabelus generally run true to size. However, if you are between sizes, we recommend selecting the larger size for the most comfortable fit. Please refer to our detailed size guide on each product page.
How long does shipping take?
Standard shipping within the EU typically takes 3-5 business days. International orders can take between 7-10 business days depending on the destination country and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included to be eligible for a full refund.
How should I care for my velvet Flabelus?
To maintain the beauty of the velvet, we recommend using a soft-bristled brush to remove surface dust. Avoid wearing them in heavy rain and do not machine wash.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.